Robert D. Arms
55 Park Avenue
Bloomfield, New Jersey 07003
(201) 748-2928

CAREER GOAL: A position in user PC and Mainframe Support and Management

PROFESSIONAL EMPLOYMENT:

August 1994 to present
Customer Support Specialist. Computing Services Department, New Jersey Institute of Technology, Newark, NJ. Specialist in computer-mediated communications. Establish and maintain good relations with various NJIT internal and external users of a variety of computer systems offered by the department. Answer user inquiries with regard to "how-to" questions, billing, and procedures. Administrative support of the department, including purchasing and budgeting, day-to-day operations, special projects, and training.

June 1992 to July 1994
Production Support Analyst. Information Center, Transatlantic Reinsurance Co., 80 Pine Street, New York, NY. Interface between technical programming staff and end-users of three computer systems, in both the Unix and IBM environments. Oversee daily operations, backups, maintenance, and system security. Troubleshoot errors on all systems and review procedures to ensure quality and efficiency. Ensure production reports run on schedule. Staff Helpdesk for PC hardware, network and applications problems, in both the Windows and DOS environments. Various software packages supported, including the MS Office suite.

July 1990 to September 1991
Computer Hardware Specialist. Coudert Brothers, 200 Park Avenue, New York, NY. Responsible for all MS-DOS personal computers, printers, modems, CD-ROMs, and related devices for more than 300 users in this international law firm. Supervised in-house repairs, maintenance, and inventory control of equipment. Negotiated contracts and liaison with external repair firm. Coordinated purchase orders for all computer equipment. Extensive interaction with all levels of staff, and knowledge of WordPerfect 5.1, Norton Utilities, PC Tools, Lotus and MS Windows.


June 1984 to May 1990
Accounts & Operations Manager. Computerized Conferencing and Communications Center, New Jersey Institute of Technology, Newark, NJ. Administratively managed three on-line computer systems utilized throughout the world, including over 2000 user accounts on the the Electronic Information Exchange System (EIES). Established and maintained these accounts, preparing invoices and billing for the service, budgets and financial reports for the computer system. Acted as an interface between technical and non-technical departments within the Institute as well as to outside clients and vendors doing support, maintenance and training. Coordinated day-to-day operations of the Center and evaluated new hardware and software. Worked with departmental on-line purchasing system (FRS). Thorough knowledge of many software packages.

EDUCATION:
Degree: Bachelor of Science - May 1986
Major: Industrial Administration
New Jersey Institute of Technology Newark, New Jersey 07102

References available on request
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    rda@njit.edu