The New Jersey Institute of Technology's
Electronic Theses & Dissertations Project

Title:	Analytical methodology for ATM control panel design
Author:	Johnson, Donald C.
View Online:	njit-etd1991-005 (xiii, [202] pages ~ 7.5 MB pdf)
Department:	Department of Mechanical and Industrial Engineering
Degree:	Master of Science
Program:	Industrial Engineering
Document Type:	Thesis
Advisory Committee:	Nanthavanij, Suebsak (Committee chair) Abdel-Malek, Layek (Committee member) Gage, Howard (Committee member)
Date:	1991-12
Keywords:	Automated tellers--Design--Methodology Human-computer interaction
Availability:	Unrestricted
Abstract:	This thesis presents a methodology for control panel design and layout along with a case study of an automated teller machine (ATM). A predictive model of human endurance and fatigue is developed from anthropometric, biomechanical and kinematics research. The layout problem is formulated to assign controls to locations to minimize the fatigue imposed on an operator performing a known set of tasks. A family of optimal and near-optimal layouts are found using conventional algorithms. The final hardware design refinements are suggested by human factors concerns. Ergonomic guidelines are also proposed for software aspects of the design. The methods and guidelines can provide hardware and software designers with useful insights into some human-machine interface considerations.